Frequently Asked Questions (FAQ)

Loyalty Program

What qualifies as a Wellness Center and Spa service?

Eligible services include massages, facials, light therapy, and other rejuvenation treatments. Clinical services are excluded from the loyalty program, discounts, and packages.

Packages and loyalty points are for individual use only and cannot be shared or transferred.

Your points balance is updated after each visit. Ask our team for an update anytime.

Yes, points expire 12 months after they are earned.

Simply book a service during your birthday month and let us know. The points will be added automatically.

If the cancellation is made with at least 24 hours’ notice, your points will be reinstated to your account.

Points cannot be combined with other discounts or promotions but can be used independently toward eligible services.